Policies

 

Terms & Conditions 

This Web Site and the network of affiliated Web Sites operated by Lindon Group Inc. or its affiliates, are offered subject to the terms and conditions herein contained. If you do not agree to comply with the terms and conditions detailed herein, you are hereby prohibited from using the Lindon Group Inc. or its affiliates Web Sites.

Lindon Group Inc. reserve the right to change terms, conditions and notices under which the Lindon Group Inc Web Sites are offered. In the event of conflict between the terms and conditions of this Web Site and any other Web Site in the network of Lindon Group Inc Web Sites, this Web Site shall have control over others.

The unauthorized use of the trade and other marks and names herein is prohibited.

Lindon Group Inc does not warrant the accuracy or completeness of information contained in the Lindon Group Inc Web Sites or any website to which access may be gained through this Web Site. Unless otherwise expressly stated, Lindon Group Inc disclaims any and all warranties of every kind, whether express or implied, to the fullest extent permissible by law with respect to this Web Site and the services and products identified herein.

Third Party Links 

This Site may be linked to other sites on the Internet that are operated by third parties. Lindon Group/1st Defense Group does not control the content, practices or any other aspect of web sites other than this Web Site. Your use of third-party websites or links provided herein is at your own risk. Lindon Group Inc bears no responsibility or liability for the content or practices of third party web sites. Lindon Group  Inc's use of links to third-party websites does not imply any endorsement or affiliation with, or authorization to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through third party websites. Please contact Lindon Group Inc if you have any concerns regarding any aspect of the Lindon Group Inc Web Sites or any web sites to which this Web Site is linked.

In no event shall Lindon Group Inc be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from the Lindon Group Inc Web Sites.

By using the Lindon Group Inc Web Sites, you agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site (including but not limited to the purchase of Lindon Group Inc's products) shall be limited to and settled in the state or federal courts located in Providence County, Rhode Island, shall be governed by the law of Rhode Island without regard to choice of law, and must be commenced within one (1) year of the date the claim arises. You further agree and consent by using the Lindon Group Inc Web Sites that Lindon Group Inc may unilaterally elect to arbitrate any legal action.

Privacy Policy

At Lindon Group Inc, we understand the importance of the privacy of your personal information is to you. We never sell or share your personal information with anyone. We also store that information off-line so that it is impossible to steal online. Contact information collected for a customer includes email address, business name and address, zip code and phone numbers. This information is used to enable order fulfillment and customer contact. Lindon Group Inc and its affiliated organizations do not sell, give, or trade your information to outside parties or organizations.

Shipping

We ship by using any one of the major carriers (FedEx, UPS, DHL) ensuring professional delivery of your ordered products. Sales are FOB, point of shipment, unless otherwise stated. We will ship by the most economical means possible from our warehouse. If you need the purchased products delivered faster, please contact our customer service. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier.

Shipping and handling charges will be applied to each order. Customers will be advised of shipping and handling charges at the point of purchase order. Orders will not be processed without the purchasing agent's knowledge of shipping and handling charges. Dependent on the item's amount and or the value or nature of the items sent, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees may be charged. 

Return Policy

Customer Satisfaction is our number one goal, therefore we do all that we can to facilitate your needs. Our goal is for our customers to be satisfied with their purchase. If for any reason you're not satisfied, please notify us immediately so that a customer service representative can answer any questions you may have or assist in resolving any issues you may experience.

Order Inspection: Please inspect all orders immediately upon receipt. If you note any damage or missing items with your order, these issues must be reported within seven (7) business days of delivery by calling us at 1-401-272-2081 between 9:00 am and 4:00 pm EST.

Special or Custom orders are final and may not be returned. Our returns department makes it quick and easy to return an eligible item. Eligible items include: products not ordered by customer, incorrect order quantities or product, or damaged/defective products. Any eligible items must be returned within (30) days of receipt in unused, unopened and like-new condition and contain all original product packaging and any accessories. Returns must be shipped via a trackable method, such as USPS, UPS, DHL, or FedEx. To begin the return process, call us at 1-401-272-2081 between 9:00 am and 4:00 pm EST and a customer service representative will provide you with detailed instructions.

Defective Product: If there is a manufacturing defect with our product, please contact us immediately.   Contact us by e-mail: info@lindongroup.com or via phone at 1-401-272-2081 between 9:00 am and 4:00 pm EST, detailing the precise nature of your problem.

Order Cancellation: If the option to cancel the purchase is exercised there is a 15% restocking fee and the return shipment of the product would be at the customer's expense.


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